Victor co-founded Reex to simplify and speed up the process of delivering EPC and asbestos certificates. The market was clear, the demand was growing, but behind the scenes? It was a logistical minefield. With two employees, dozens of clients, and a wave of manual processes, Reex saw the potential to scale and streamline their way of working significantly. That’s where we came in 🤝.

The Challenge

Reex was running lean: a small team, high volume, and everything, literally everything, was happening manually. Mostly via email, Monday.com, or Victor’s own head.

Requests used to come in by email. Some days you suddenly get a ton of them. Without an intelligent system, you just lose oversight.

It wasn’t just about having too much manual work. It was a fragile system. Missing one mailbox thread could mean a missed inspection. Forgetting a follow-up meant an unhappy client. Planning, communication, delivery, invoicing… It all relied on a jenga tower of manual effort. And as Reex wanted to grow, so did the stress.

It was a real struggle. The organization, the overview, the follow-up. It ate time, energy, and peace of mind.

Victor knew one thing: if they didn’t centralise and automate, they would never grow the way he wanted to. And with new services being added, like electrical inspections, the margin for error only got thinner.

You go from inspecting an apartment to managing six projects at once. And all while trying not to miss a single email.

Our Approach

The founders had options. They looked at Odoo, talked to other vendors and explored their options. But the trust wasn’t there. Until a conversation with Maarten started to change things.

There were no slick sales pitches. He just wanted to help. And that built trust.

We kicked off by translating Reex’s operational chaos into clarity. Together, we mapped out the entire process: incoming requests, scheduling, task hand-offs, document uploads, client communication, and invoicing. Then we turned that into a tailored internal platform, one that felt like an extension of their mind.

Each field tech now gets a clean view of their tasks, uploads results through their own interface, and sees pending items at a glance. Clients get notified, status gets tracked, and Victor and Nicolas can finally breathe.

“We now have a system where employees can perfectly see what they have to do, and we no longer have to follow up manually. It’s a relief.”

One of the key breakthroughs was shifting from email-based intake to a smart form system that flagged missing information, like whether a property had a basement that needed to be included, before scheduling. That reduced costly re-visits and ensured all stakeholders had visibility from day one.

And yes, we helped with the VLAIO subsidies too. Because building the right tool is great, but helping founders justify the investment and manage their budget makes the difference.

The Result

Reex went from mailbox overload to a streamlined engine.

• 90%+ of internal manual work eliminated

• Customer inquiries drastically reduced

• Improved delivery speed and fewer errors

The internal system gave the founders back their time and helped Reex scale without the growing pains.

And… The clients noticed too. Larger real estate offices not only stayed loyal, but gave detailed feedback that helped improve the system.

Our biggest client explicitly said they didn’t want a CRM integration with a different solution, just because our system works better. That says it all.

Even smaller clients sent messages of appreciation. One real estate agent, without prompting, sent Victor a message praising the usability and clarity of the tool. That really does say it all.